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LATEST: Our response to Covid-19

*We are still taking SHOP referrals and making SHOP calls*

At KPAIS we are following official UK government guidance for home care workers. Although we do not deliver personal care to our customers and service users, we do deliver a service where we enter people’s own homes for long term delivery of shopping, cleaning and companionship.

We have made contact with all of our self-employed Supporters, our current customers and active service users and their families. In partnership with them, we are making case-by-case decisions about continuing our calls in line with official advice around hygiene, social distancing and the use of Personal Protective Equipment (PPE). 

We are still continuing to take referrals for the SHOP for You service for shopping and referrals can be made via phone (0151 449 3706) or via email (shop@kpais.co.uk). Face to face assessment visits are not currently taking place; however we will be conducting our full initial assessment with potential customers via phone. 

We don’t know how long this current crisis will last and we are working to make sure that our valuable service is still in place for customers and service users in the future. We are in regular contact with the local authority, with One Knowsley and with Knowsley Chamber. We continue to deliver our service in the best possible way to safeguard our staff, our customers, service users and their families. 

The services we deliver are essential to the people we support and in light of that we are continuing with safe working practices in place.

(published March 2020)

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